Terms of Service

1. Acceptance of Terms

By using our services, you agree to these terms. Please read them carefully.

2. Description of Service

We provide comprehensive event marketing services designed to elevate your brand's presence and engage your target audience. Our offerings include:

• Strategic event planning and execution
• Digital marketing campaigns for event promotion
• Social media management and content creation
• Event analytics and performance tracking
• On-site event management and coordination
• Post-event follow-up and lead nurturing

We utilize SMS messaging as part of our communication strategy. Message frequency varies based on event schedules, campaign timelines, and user preferences. You may receive messages related to event updates, promotional offers, ticketing information, and post-event surveys.

3. SMS Program

By opting into our SMS program, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase.

Message and data rates may apply. You can cancel the SMS service at any time by replying STOP to the short code. For assistance, reply HELP or contact [email protected]

4. User Conduct

You agree not to use our service for any unlawful purposes or to conduct any unlawful activity.

5. Modification of Terms

We reserve the right to modify these terms at any time. Your continued use of the service after changes constitutes acceptance of those changes.

6. Limitation of Liability

Carriers are not liable for delayed or undelivered messages. We are not liable for any indirect, incidental, special, consequential or punitive damages.

7. Governing Law

These terms shall be governed by and construed in accordance with the laws of Illinois.

8. Fees

WAVEY charges a platform fee on sales made through your pages. The fee is a percentage of the amount described below and depends on your plan:

• Free plan: 5%
• Velocity plan: 1.65%
• Empire plan: 0%
• Affiliate payouts: 0% platform fee

How the fee applies to each product

• Tickets (events). The platform fee is calculated on the ticket subtotal. Unless the host chooses to absorb fees, the buyer sees a single "Fees" line at checkout. That line combines the platform fee with an estimate of the Stripe payment processing fee. If the host absorbs fees, the platform fee is still collected; the buyer simply does not see the Fees line. The platform fee is calculated on the ticket subtotal before any promo code discount.
• Shop. The platform fee is calculated on the product subtotal and is taken from the seller's payout. No separate buyer-paid fees line is shown at shop checkout. If a seller has turned on "absorb fees" for a shop, no platform fee is collected on that shop's sales.
• Bookings. The platform fee is calculated on the amount collected online at the time of booking, which is the full price or, where a deposit is required, the deposit. Any remainder settled directly with the seller outside WAVEY is not subject to the platform fee. If a seller has turned on "absorb fees" for a booking page, no platform fee is collected on that page's bookings.

Payment processing fees charged by Stripe are separate from the WAVEY platform fee. Plan prices and fee rates may change; the rates in effect when a sale is made apply to that sale.